Araona Connect
Araona Connect
Built for Real Estate Leaders
Help Center

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Quick start guides

The fastest path from sign-up to a live website with your first lead.

  1. 1
    Register your company
    Sign up and create your tenant workspace.
  2. 2
    Complete your company profile
    Finish the 4-step onboarding wizard.
  3. 3
    Choose a website template
    Pick from Luxury, Modern, Minimal, Corporate or Premium.
  4. 4
    Customize your website
    Edit hero, contact info, featured properties and branding.
  5. 5
    Connect your domain
    Verify a custom domain with DNS records.
  6. 6
    Add your first property
    Create, upload images and publish a listing.
  7. 7
    Create your first lead
    Capture leads manually, from forms, or via bulk upload.
  8. 8
    Invite your staff
    Add users, assign roles and set permissions.
  9. 9
    Upgrade your subscription
    Compare plans and change billing.

Frequently asked questions

The quickest answers to the questions we get most often, grouped by topic.

Account
Website
Properties
Leads
Staff
Billing

Troubleshooting center

Step-by-step fixes for the issues our team resolves most often.

Login problems
  1. Confirm you are using the email you registered with.
  2. Use Forgot password to set a fresh password.
  3. Ask your Super Admin whether the account is Approved and Active.
  4. Try an incognito window to rule out cached sessions.
Website issues
  1. Hard-refresh the browser (Ctrl/Cmd + Shift + R).
  2. Confirm the CMS section is Published, not Draft.
  3. Verify you edited the CMS while signed in as your tenant.
  4. If a custom domain looks wrong, re-check DNS in Website > Custom Domain.
Property issues
  1. Set the listing status to Active and get it Approved.
  2. Confirm the images finished uploading (green tick).
  3. Star the listing if you want it on the home page's Featured row.
  4. Clear filters on the Properties page to rule out an active search.
Lead issues
  1. Clear the default date filter in CRM to see older leads.
  2. Check the lead's assigned owner — staff users only see their own.
  3. Use bulk upload if a large batch of leads is missing.
  4. Re-open the lead and add a follow-up work item so nothing is missed.
Billing issues
  1. Open Admin > Subscription and confirm the plan status.
  2. Retry the payment; failed cards are the most common reason for suspension.
  3. Download the latest invoice for a full breakdown including GST.
  4. Contact support if the payment succeeded but access is still blocked.
Domain issues
  1. Wait up to 24 hours for DNS propagation before assuming failure.
  2. Re-check A / CNAME / TXT records against the values shown in Custom Domain.
  3. Use a DNS lookup tool to confirm your records are live worldwide.
  4. Remove and re-add the domain if verification never completes.
Notification issues
  1. Reload the page — the bell auto-refreshes every 20 seconds.
  2. Toggle Sound on inside the bell panel and grant browser notification permission.
  3. Confirm you are actually an assignee on the work item or site visit.
  4. Older items roll off after the latest 30; open the work item directly instead.

Still need help?

Can’t find an answer? Our support team is happy to help. Tenant Super Admins can also raise a support ticket from inside the admin panel.

Contact support Email us